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News - VolkswagenVolkswagenOn the way up: Volkswagen Australia customer experience director Jason Bradshaw says while the company is happy with gains in survey results, there is more work to be done. 28 Nov 2016 - Volkswagen's global emissions scandal has caused Australian customers to more closely scrutinise the quality of service at dealerships, but the company says they are also becoming less likely to have cause for concern since a dedicated local customer experience department was established 13 months ago. - The new division is overseen by customer experience director Jason Bradshaw, who in addition to his thought leadership and public speaking on the subject has a track record of improving satisfaction across various industries including for household names such as Telstra, Optus, Fairfax Media and Target. Click here for full story: Customer service push bearing fruit for VW  Read more19th of August 2016  Volkswagen again promises improved serviceNew investment puts poor performing Volkswagen dealers on notice17th of August 2016  Volkswagen16th of August 2016  VW Australia speaks out over ‘dieselgate’Class action, red tape and media reporting over emissions crisis in VW’s firing line1st of December 2015  Exclusive: Honda back on top for customer service2015 JD Power study has Honda overtaking Mazda, Kia strong, while Holden tumbles13th of October 2015  VW Australia counts cost of ‘dieselgate’Turbulent times ahead for Volkswagen Australia, but sales targets remain9th of October 2015  Volkswagen Australia announces diesel recallAustralia first to recall more than 77,000 dieselgate-affected Volkswagens, Audis7th of October 2015  Volkswagen confirms diesel cheat numbersMore than 77,000 VW and Skoda vehicles fitted with emissions cheat software in Aus1st of October 2015  ACCC puts more pressure on VW AusConsumer watchdog releases update on so-called Volkswagen 'dieselgate'13th of July 2015  Slow and steady lift for VW service levelsVolkswagen Aus boss says customer service getting better, but more work to be done |
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